The possible reason is below:
- The bad buyers can only be searched by the ID, phone number or e-mail address. If you still cannot find it, please confirm whether the information you entered is correct or not.
- 17TRACK will continuously collect the data of the bad buyers. If you cannot find the buyer, it does not mean that the buyer is trustworthy; it might be possible that so far no sellers have reported the buyer on 17TRACK yet.
- If you are sure that the buyer is a bad buyer, you can log in your seller account to report the user.