Welcome to 17TRACK.net. Please check the following operation instructions:
1 Order Number Input Instructions
1.1 Order Number Input
Enter one order number per line. A maximum of 40 order numbers are allowed. Please do not enter any characters other than letters or numbers.
Example order numbers: RJ556381428CN (China Post Registered Small Parcel), CP921694660HK (Hong Kong Post Registered Large Parcel), LN328306902US (US Postal E-mail), 3861078222 (DHL Express).
1.2 Order Number Quick Query
After entering the correct query order number, click the "Query" button to query the order number. After the query is completed, the result page will display the tracking details synchronized with the official website of the transporter.
1.3 Select the carrier of the package
Under normal circumstances, the system can automatically detect the logistics company, the country of shipment and the country of destination, without manual designation. If the order number may belong to multiple carriers or cannot be identified, please manually specify the carrier for query. For more information about the selection of carriers, please refer to the corresponding description of the carrier selection.
1.4 Filter invalid input
The system will extract the order number according to the default rules. Some order numbers may need to be manually corrected.
1.5 Delete all content
Delete all input content in the input box.
1.6 Delete a single line
Delete a line of content in the input box.
2 View tracking result description
17TRACK will automatically query the package status and track information of the order number. You can view the package status and sub-status, transportation time, departure country and destination, departure country carrier and destination country carrier, carrier contact number, estimated arrival time, departure country and destination country track, and more information of the order number.
2.1 Transportation time
The total transportation time from shipment to receipt.
2.2 Sub-status
According to the carrier, the sub-status of the package status is such as arrival, damage, etc. The carrier may not provide sub-status.
2.3 Estimated time of arrival
The estimated time of arrival is provided by the carrier and may not be available. If the package has been signed for, the package signing time will be displayed.
2.4 More information
View the package weight and volume, last leg number and carrier. Not displayed if the carrier does not provide it.
3 Functional operation of tracking results
17TRACK supports copying order numbers, modifying carriers, copying query results and links, switching translations, batch operation of order numbers (copy summary, copy details, error recheck, expand/collapse)
3.1 Package stutas
When your mouse moves over the icon of each package status, the explanation of each package status and the possible reasons for the package status will be displayed.
3.2 Modify the carrier of the sending country and the receiving country
The system automatically detects the logistics company by default. If the order number matches multiple carriers or cannot be identified, please manually specify the carrier for query.
3.3 Switch Translation
The system supports instant translation in multiple languages. You can click the language to switch to the target language you want, or you can check or uncheck to translate or cancel the translation. The translation results are provided by Bing.
3.4 Batch Operation of Order Numbers (Copy Summary, Copy Details, Error Recheck, Expand/Collapse)
If you query multiple order numbers, you can batch copy the summary information and detailed information of the order numbers. If there are errors in these order numbers, you can batch re-query the order numbers. You can also batch expand or collapse the detailed information of these order numbers for your convenience.
4 Select carrier
4.1 Search for carrier
Under normal circumstances, please click the automatic button to query the order number. If you want to search for a carrier, please enter the name, website or country of the carrier in the input area, and then select the carrier you need based on the search results.
4.2 Auto-detect carrier
If you do not want to specify the carrier yourself, click Automatically identify the carrier, and the system will automatically identify it for you.
4.3 Search history
If you often need to specify a transporter, this function can help you a lot. We will automatically save your latest eight transporters for your reuse. (This information will be deleted after the browser cookies are cleared.)
If you still have doubts about using 17track.net., feel free to contact us.