My parcel was stuck at somewhere; can you update some new info?

We understand how important it is for you to get a timely update for your parcels. Regrettably, under normal circumstances, an expected arrival date is not available from the carrier for international mailings. The shipping status will be updated when the new information is registered in the carrier's information system.

If the tracking information of your parcel hasn't been updated in a long period of time, it means that the parcel is either still in transit to its destination country or the carrier has omitted to enter new tracking information. Certain shipping method has no full tracking capabilities. In this case, please contact the sender(The one who sent the item to you) directly. The sender who has all the drop-off information can also start a formal investigation into the whereabouts of your parcel with the company responsible for shipping in his/her country.