Why my tracking number shows "Unknown"?

This means your tracking number cannot be identified automatically by 17TRACK.

Please try the following steps:

Confirm with the package sender (the place where you purchased your order) to verify your tracking number.
Find out who's the shipping carrier and what's the shipping method then select or designate the carrier manually to get the tracking information.
If this carrier has not been supported by 17TRACK, please contact us to report.