17TRACK Website Instruction Manual

Thanks for visiting 17track.net. We've revamped our website; a brand new version 6.0 has been published. Please view the user manual below:

1      Input tracking number instruction

1.1     Enter the tracking number

Enter your tracking number without any spaces or dashes, one tracking number per line. Up to 40 tracking numbers can be added. Please ensure the tracking number is a combination of letters or digits.

See below example codes: RJ556381428CN (China Post Registered Airmail), CP921694660HK (Hong Kong Post Registered Parcel), LN328306902US (USPS E-packet Airmail), 3861078222 (DHL Express Service).

1.2     Track the number

Enter a valid tracking number, then click the “TRACK” button; the tracking result will be retrieved from the carrier’s official site and presented to you directly.

1.3     Select a carrier

Under normal conditions, the system will auto-detect and identify the shipping carrier, country of origin/destination. You do not need to designate the carrier manually. If there are multiple possible carriers or the system cannot identify the carrier, please designate a shipping carrier manually.

1.4     Filter invalid input

The system can filter valid tracking numbers based on the default number rules. Part of a special number may require manual correction before proceeding.

1.5     Delete all input

Delete all input in the input box.

1.6     Delete a single line input

Delete one single line input in the input box.

2      View tracking result instruction

2.1     Package status

Click status icon to view the explanation of each package status.

Package status indicates the current package status during transportation. The system will show auto-judged package status according to tracking event details once the tracking is complete. There are several different package statuses; Click here to learn more about package status.

2.2     Country of origin and country of destination (Carrier)

Under normal conditions, the system will auto-detect and identify the shipping carrier, country of origin and destination. You do not need to designate it manually. If there are multiple possible carriers or the system cannot identify the carrier, please designate the shipping carrier manually. The system will track your number according to your settings. You can also visit the carrier’s official website to learn more about shipping or delivery related problems.

2.3     Expand and collapse the details of each tracking number

For single number tracking, the system will expand the details by default. For multiple tracking, the system will hide the tracking details by default. You can expand one by one or in bulk to view tracking details.

2.4     Instant machine translation

You can click on language(in the bottom right corner) to change to the target language. The tracking information will be translated by BING. You can also check or uncheck to translate or cancel the translation.

2.5     Copy result and link

When the tracking is complete, if you need to share this link or tracking results, you can copy them.

2.6     Multiple number overview

For multiple tracking numbers, the system will automatically classify and count the quantities according to the package status. When you move the mouses to the status icons, the system will show the definition of each status and give detailed explanation.

2.7     Operate more in bulk

Operate tracking numbers in bulk such as copy tracking results summary, copy tracking details. If there is an error occurred, you can refresh to track again. You can also expand or collapse the details of these numbers to facilitate your reading.

2.8     Designate/select carrier and add new numbers

You can revise, add and delete your tracking numbers in the input box on the right side.        

You can also manually select or designate a specific carrier to process tracking. Once you select or designate a carrier, the system will track according to your request.

3      Select carrier

3.1     Search for carrier

If a carrier needs to be searched manually, you can enter the carrier's name, official website or country name in the corresponding input area then you select carriers based on the search results.

3.2     Auto-detect carrier

If you don’t know who's the carrier, please click auto-detect carrier and then the system will auto-detect the carrier.

3.3     Search history

The search history feature can be very helpful if you need to designate carriers frequently. The system will automatically retain eight most recently searched carriers so you can select them directly. (Clearing browser cookies will delete such information.)

3.4     Carrier category

The system divides all the carriers into three categories, which are: global postal services, International express couriers and China eCommerce carriers. Global Postal is shown in alphabetical order.

Thanks for viewing our user manual; if you still have doubts about using 17track.net., feel free to contact us.