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  1. Centru de asistență
  2. Common FAQ
  3. About receiving parcels

About receiving parcels

  • Where's my parcel? I ordered a month ago!
  • What's the exact location of my parcel?
  • My parcel is "Not found", what shall I do?
  • I didn’t receive my order; can I get a refund?
  • How can I submit a change of the address?
  • My parcel was stuck at somewhere; can you update some new info?
  • Can you confirm the address with my tracking number?
  • What's the difference between registered mail and surface mail?
  • When exactly will I get my parcel?
  • Can you confirm if my tracking number is valid or not?
  • My parcel is "Expired", what should I do?
  • Why was my parcel delivered to the wrong place?
  • Why my parcel is under "Alert" status? What does this mean?
  • What shall I do if my parcel requires customs clearance?
  • My parcel is "Undelivered", what should I do?
  • Could my parcel be delivered successfully if the address is insufficient?
  • My parcel is under "Pick up" status, where should I go to pick up?
  • My parcel is "In Transit" for quite a while. What's the exact location?
  • The tracking information says "a notice card is left", why didn't I get it?
  • My parcel shows "Delivered" but I didn't get it, what should I do?
  • I ordered something from China, why the country of origin says "Singapore"?
  • What is a universal postal parcel? Could you give me the domestic tracking number?
  • Parcel delivered to wrong address and signed for. What to do?
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