Română
About receiving parcels
- Where's my parcel? I ordered a month ago!
- What's the exact location of my parcel?
- My parcel is "Not found", what shall I do?
- I didn’t receive my order; can I get a refund?
- How can I submit a change of the address?
- My parcel was stuck at somewhere; can you update some new info?
- Can you confirm the address with my tracking number?
- What's the difference between registered mail and surface mail?
- When exactly will I get my parcel?
- Can you confirm if my tracking number is valid or not?
- My parcel is "Expired", what should I do?
- Why was my parcel delivered to the wrong place?
- Why my parcel is under "Alert" status? What does this mean?
- What shall I do if my parcel requires customs clearance?
- My parcel is "Undelivered", what should I do?
- Could my parcel be delivered successfully if the address is insufficient?
- My parcel is under "Pick up" status, where should I go to pick up?
- My parcel is "In Transit" for quite a while. What's the exact location?
- The tracking information says "a notice card is left", why didn't I get it?
- My parcel shows "Delivered" but I didn't get it, what should I do?
- I ordered something from China, why the country of origin says "Singapore"?
- What is a universal postal parcel? Could you give me the domestic tracking number?
- Parcel delivered to wrong address and signed for. What to do?