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Centrum pomoci
  1. Centrum pomoci
  2. Common FAQ
  3. About receiving parcels

Articles in this section

  • Where's my parcel? I ordered a month ago!
  • What's the exact location of my parcel?
  • My parcel is "Not found", what shall I do?
  • I didn’t receive my order; can I get a refund?
  • How can I submit a change of the address?
  • My parcel was stuck at somewhere; can you update some new info?
  • Can you confirm the address with my tracking number?
  • What's the difference between registered mail and surface mail?
  • When exactly will I get my parcel?
  • Can you confirm if my tracking number is valid or not?
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When exactly will I get my parcel?

Unfortunately, an estimated time of arrival is not available from the carrier for international parcels. Normally it will take from 15 to 35 days after departure.

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  • What's the exact location of my parcel?
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  • Where's my parcel? I ordered a month ago!
  • Can you confirm if my tracking number is valid or not?
  • Can you confirm the address with my tracking number?
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