Common FAQ
About receiving parcels
- Where's my parcel? I ordered a month ago!
- What's the exact location of my parcel?
- My parcel is "Not found", what shall I do?
- I didn’t receive my order; can I get a refund?
- How can I submit a change of the address?
- My parcel was stuck at somewhere; can you update some new info?
About sending parcels
- What can't I send via international airmail method?
- How fast is my parcel going to be received by the recipient?
- How do I know the shipping carrier or shipping method?
- How do I confirm if my parcel has been received by the recipient?
- Why was my parcel returned back to me? How do I get it?
- Why is my parcel under "Alert" status? What does that mean?
Tracking related topics
- What is Cooperative Carrier?
- Which carriers do you support?
- Which languages do you support?
- What does "Item pre-advised" or "Info-received" mean?
- What does "Tracking Consuming: 30662 ms" mean?
- Notice of tracking support suspension of S.F. Express