Frequently Asked Questions And Answers

• Where's my parcel? I ordered a month ago!
• What's the exact location of my parcel?
• My parcel is "Not found", what shall I do?
• I didn’t receive my order; can I get a refund?
• How can I submit a change of the address?
• My parcel was stuck at somewhere; can you update some new info?
• What is original shipping channel and tracking number?
• What is Cooperative Carrier?
• Which carriers do you support?
• Which languages do you support?
• What does "Item pre-advised" or "Info-received" mean?
• What does "Tracking Consuming: 30662 ms" mean?
• Does 17TRACK have API?
• How can I join your translation community?
• Does 17TRACK have Iframe; how to embed on my site?