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  2. Common FAQ

Common FAQ

About receiving parcels

  • Where's my parcel? I ordered a month ago!
  • What's the exact location of my parcel?
  • My parcel is "Not found", what shall I do?
  • I didn’t receive my order; can I get a refund?
  • How can I submit a change of the address?
  • My parcel was stuck at somewhere; can you update some new info?
See all 23 articles

About sending parcels

  • What can't I send via international airmail method?
  • How fast is my parcel going to be received by the recipient?
  • How do I know the shipping carrier or shipping method?
  • How do I confirm if my parcel has been received by the recipient?
  • Why was my parcel returned back to me? How do I get it?
  • Why is my parcel under "Alert" status? What does that mean?
See all 9 articles

Tracking related topics

  • What is Cooperation E-commerce Carrier?
  • Which carriers do you support?
  • Which languages do you support?
  • What does "Item pre-advised" or "Info-received" mean?
  • What does "Tracking Consuming: 30662 ms" mean?
  • Notice of tracking support suspension of S.F. Express
See all 14 articles

API, Iframe & External Call

  • Does 17TRACK have API?
  • How can I join your translation community?
  • Does 17TRACK have Iframe; how to embed on my site?
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