Frequently Asked Questions And Answers
- Where's my parcel? I ordered a month ago!
- What's the exact location of my parcel?
- My parcel is "Not found", what shall I do?
- I didn’t receive my order; can I get a refund?
- How can I submit a change of the address?
- My parcel was stuck at somewhere; can you update some new info?
- Which carriers do you support?
- Which languages do you support?
- What does "Item pre-advised" or "Info-received" mean?
- What does "Tracking Consuming: 30662 ms" mean?
- Why can't Cainiao (AliExpress) shipping method be tracked?
- Does 17TRACK have API?
- How can I join your translation community?
- Does 17TRACK have Iframe; how to embed on my site?
How Can We Help
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