[专业术语] 跨境物流信息术语解释

系统操作信息 Operating Information

操作信息表示运输商还没有收到包裹；或者是运输商已收到包裹，但包裹还未被发出。大多数情况下，操作信息只是预上网信息，说明运输商已经收到包裹信息，但实际并未收到包裹；如果包裹状态长时间未更新，请直接联系卖家确认包裹是否实际发出。

常见的包裹预上网信息：

• Accepted/Mailed：已收件
• Pre-advised：包裹信息预上网
• Pre-advice Received 
• Pre-registered/Pre-registrado：包裹信息已登记
• Info-received
• Electronic notification of shipment：装运电子通知，包裹开始打包运送
• Electronic Notification Received
• Item is announced
• data centre, Order information has been transmitted to：包裹信息已发送至运输商
• The item information was created by the seller 
• Parcel Data Received
• Post received the information
• The item information was created by the seller
• Shipping information received
• Notification of shipment confirmation
• Received notice that the originating post is preparing to dispatch this mail piece
• Your parcel will be with us soon

常见的包裹接收信息：

• Item received by courier/Acceptance/Posted：运输商已接收包裹
• The Item is at the shippers warehouse：包裹已到达仓库
• Received from Customer
• Posted at origin
• Posting/Collection：包裹已收集
• Picked up/Collected
• Arrived origin post office：到达发件局
• Insert item into bag：包裹打包
• Item posted
• Processed at the sorting center
• Origin Post is preparing shipment
• Item is ready for transport
• Item received for processing
• Item is at the shipper’s warehouse

离开原发件国信息 Departure Information

运输商收到包裹后将包裹处理分拣发出；邮政包裹的运输时长通常取决于运输商的分布网络，海关检查，航班安排等等；因此，邮政包裹的运输时长相对较久，物流信息状态更新缓慢，建议收件人耐心等待，必要时直接联系卖家求助。以下列举一些常见的包裹离开信息，表示包裹已从发件地区/国家发出，但还未到达目的地。

• Send item abroad (EDI-received)：表明包裹已经发出，其物流信息已经同步到目的地的邮政系统，因此目的地的查询系统也能查到该包裹的跟踪信息
• Send item abroad (export)：已出口
• Departure to country of destination：发往目的地
• On transport to the country of destination
• Departure from outward office of exchange
• Departure scan：离开
• being processed for departure
• Arrival at export hub
• En route to the destination country
• Otb：已离开发件地区/国家
• Dispatched to overseas：发往海外
• International departure
• Guangzhou Terminal, left hand navigation：广州航站，离开交航
• Shanghai Pudong, left：上海浦东，离开
• Shanghai Pudong, left hand navigation：上海浦东，离开交航
• Item sent abroad

到达目的地国家信息 Arrival Information

包裹到达目的地后，物流信息会更新类似以下列出的到达信息。这种情况下，建议收件人直接联系当地的运输商，咨询详细的物流信息或者协商包裹派送时间。

• Arrival Scan：包裹到达扫描
• Import：进口
• Incoming mail 
• Inb：已到达目的地地区/国家
• The item has been processed in the country of destination：目的地国家已经处理该包裹
• Import of international mail 
• Arrival from abroad 
• Inbound item forwarded to delivery Post
• Arrived in the destination country
• Arrived at overseas：到达海外；这不表示包裹已经到达目的地地区/国家，很有可能只是到达中转国

海关信息 Customs Information

海关检查是国际运输中至关重要的一个步骤。通常情况下，包裹到达目的地地区/国家后，需要经过海关审查这一过程。如果包裹状态长时间未更新，收件人可以联系卖家获取海关需要的文件信息，或者联系当地的海关协助清关。需要注意寄往部分欧洲国家的包裹，如果物流信息上显示包裹被扣关了，收件人需要联系卖家提供相应的发票或者包裹描述；同时，如果包裹长时间未被认领，包裹将被销毁，请注意认领期限。以下列举一些常见的海关信息：

• Inbound Into customs：送至海关
• Clearance event：海关清关
• Handed to customs  
• Held by customs
• Submission to customs authorities
• The item is pending customs inspection at the destination
• Customs Clearing. Missing or Incorrect Invoice：清关中，发票缺失或错误
• Awaiting presentation to Customs
• Item contents counterfeit or pirated goods：盗版和假冒商品
• Importation of the goods is restricted：限制进口产品
• Prohibited articles：违禁品
• Retained by customs for unspecified reason
• Awaiting payment customs taxes：等待支付关税
• Inbound Out of Customs
• Customs inspect complete 海关检查结束
• The customs clearance is completed
• Customs clearance, Released by custom house 
• Released by customs：海关放行

当地派送信息 Last-mile Delivery Information

包裹到达目的地地区/国家后，将被转送至最终的派送局。收件人可以联系运输商咨询取件地址，或者耐心等待邮递员派送包裹。如果包裹派送延迟或者收件人没有收到包裹，请直接联系当地运输商咨询相关信息；需要注意的是，如果邮局通知取件人到指定地址取件，请注意提货期限，以防包裹长期未被认领而被退回。

• Arrived at facility/Arrived at post office：到达派送局
• Out for delivery：交付派送中
• Arrived To Office
• Held at delivery depot
• In the delivery process：正在派件
• Out for physical delivery
• Arrival at Post Office
• Arrival at Pick-Up Point：到达提货点
• Submitted for delivery
• Delivery scheduled
• Recipient advised to pick up the item：通知收件人取件
• First Notification to recipient
• Poste Restante
• Delivery in process
• Arrived at the place of delivery
• At parcel delivery centre 到达提货点
• Delivery is available to be picked up at the Post Office 在投递点等待取件

未妥投状态 Unsuccessful Delivery Information

包裹投递失败一般因为这些原因：派送时间无法联系收件人；派送延迟，重新安排派送时间；收件人要求延迟派送；地址错误，等等。这种情况下，建议收件人直接联系当地运输商协商重新派送时间；协商提货地点；或者修改地址。自行提货请注意提货期限，以免包裹被退回。以下列举部分常见的包裹投递失败信息：

• Redirected：重新派送
• Undelivered as addressed：因为地址问题无法派送
• The recipient was not present：收件人不在
• Did not properly cast：未妥投
• Attempted/Failed Delivery：投递失败
• Delivery failure
• Delivery incomplete
• Item being held
• Item not delivered
• Available to collect：可以提货
• Unsuccessful delivery attempt
• Consignee address not correct：地址错误
• An attempt to deliver your item：尝试投递
• Unable to deliver as there was no access to the delivery address
• The address given on the item is incorrect
• Impossible to locate the addressee's place of stay
• The addressee does not reside at the given address
• Incorrect/illegible/incomplete address：地址不正确/不合法/不完整
• Unsuccessful delivery attempt. Notice left：大部分情况下，如果收件人不在，邮递员会留下便条通知，收件人需联系当地邮局协商重新派送时间
• Delivery failure, Addressee has p.o.box, Addressee advised to pick up the item：通知收件人自提包裹
• Unsuccessful delivery attempt, Impossible to contact customer for information
• Refusal of payment customs charges ：拒付关税，无法投递

异常状态 Exception Information

大多数情况下，包裹出现这些情况时会被退件：包裹长时间未被认领；地址信息错误或不完整；海关问题；包裹丢失/损伤等等。如果包裹正在被退回或者已经退回至卖家，收件人需直接联系卖家协商解决方案。以下是部分常见的包裹异常信息：

• Item not allowed (x-ray) and rejected：这表示包裹包含违禁品，没有通过X光的扫描，被退回
• Exchange Bureau, has imported opening：互换局，已出口开拆
• Item refused by addressee - Item returned to sender：收件人拒收包裹，包裹退回
• Missed delivery - returned to sender
• Return to sender
• Addressee being notified
• Being returned
• Import each other (internal transit)：已进口互封
• Exception：异常
• The item is being returned to the sender：包裹正被退回
• Item unclaimed：包裹未被认领
• Return to sender, Addressee cannot be located
• Prohibited articles：违禁品

签收信息 Final Delivery Information

签收信息表示包裹已经被成功派送和签收。如果收件人没有收到包裹，建议收件人联系运输商获取签收信息；或者直接联系卖家协商解决方案。大多数情况下，包裹会被派送至邮政信箱或者被他人签收，收件人需和运输商仔细确认。

• Item delivered
• Delivery success：派送成功
• Delivered to recipient：妥投至收件人
• Delivered to warranty
• Delivered by P.O. box：妥投至邮政信箱
• Delivered to front door：妥投至前门
• Delivered by Postman：邮递员妥投
• Delivered in or at the mailbox：妥投至邮政信箱
• Delivered to community mailbox or parcel locker
• Properly cast：妥投
• Left with individual
• Signed for
• Sign by
• Delivery to the addressee
• To the addressee by a courier
• Mail Received By Customer

特别说明：本文由17TRACK收录编辑，转发请注明出处，抄袭必究。

作者：Kait 校对：Sophie