[專業術語] 跨境物流信息術語解釋

系統操作信息 Operating Information

操作信息表示運輸商還沒有收到包裹；或者運輸商已收到包裹，但包裹還未被發出。多數情況下，操作信息只是預上網信息，說明運輸商已經收到包裹信息，但實際並未收到包裹；如果包裹狀態長時間未更新，請直接聯繫賣家確認包裹是否實際發出。

常見的包裹預上網信息：

• Accepted/Mailed：已收件
• Pre-advised：包裹信息預上網
• Pre-advice Received
• Pre-registered/Pre-registrado：包裹信息已登記
• Info-received
• Electronic notification of shipment：裝運電子通知，包裹開始打包運送
• Electronic Notification Received
• Item is announced
• data centre, Order information has been transmitted to：包裹信息已發送至運輸商
• The item information was created by the seller
• Parcel Data Received
• Post received the information
• The item information was created by the seller
• Shipping information received
• Notification of shipment confirmation
• Received notice that the originating post is preparing to dispatch this mail piece
• Your parcel will be with us soon

常見的包裹接收信息：

• Item received by courier/Acceptance/Posted：運輸商已接收包裹
• The Item is at the shippers warehouse：包裹已到達倉庫
• Received from Customer
• Posted at origin
• Posting/Collection：包裹已收集
• Picked up/Collected
• Arrived origin post office：到達發件局
• Insert item into bag：包裹打包
• Item posted
• Processed at the sorting center
• Origin Post is preparing shipment
• Item is ready for transport
• Item received for processing
• Item is at the shipper’s warehouse

離開原發件國信息 Departure Information

運輸商收到包裹後將包裹處理分揀發出；郵政包裹的運輸時長通常取決於運輸商的分佈網絡，海關檢查，航班安排等等；因此，郵政包裹的運輸時長相對較久，物流信息狀態更新緩慢，建議收件人耐心等待，必要時直接聯繫賣家求助。以下列舉一些常見的包裹離開信息，表示包裹已從發件地區/國家發出，但還未到達目的地。

• Send item abroad (EDI-received)：表明包裹已經發出，其物流信息已經同步到目的地的郵政系統，因此目的地的查詢系統也能查到該包裹的跟踪信息
• Send item abroad (export)：已出口
• Departure to country of destination：發往目的地
• On transport to the country of destination
• Departure from outward office of exchange
• Departure scan：離開
• being processed for departure
• Arrival at export hub
• En route to the destination country
• Otb：已離開發件地區/國家
• Dispatched to overseas：發往海外
• International departure
• Guangzhou Terminal, left hand navigation：廣州航站，離開交航
• Shanghai Pudong, left：上海浦東，離開
• Shanghai Pudong, left hand navigation：上海浦東，離開交航
• Item sent abroad

到達目的地國家信息 Arrival Information

包裹到達目的地後，物流信息會更新類似以下列出的到達信息。這種情況下，建議收件人直接聯繫當地的運輸商，諮詢詳細的物流信息或者協商包裹派送時間。

• Arrival Scan：包裹到達掃描
• Import：進口
• Incoming mail
• Inb：已到達目的地地區/國家
• The item has been processed in the country of destination：目的地國家已經處理該包裹
• Import of international mail
• Arrival from abroad
• Inbound item forwarded to delivery Post
• Arrived in the destination country
• Arrived at overseas：到達海外；這不表示包裹已經到達目的地地區/國家，很有可能只是到達中轉國

海關信息 Customs Information

海關檢查是國際運輸中至關重要的一個步驟。通常情況下，包裹到達目的地地區/國家後，需要經過海關審查這一過程。如果包裹狀態長時間未更新，收件人可以聯繫賣家獲取海關需要的文件信息，或者聯繫當地的海關協助清關。需要注意寄往部分歐洲國家的包裹，如果物流信息上顯示包裹被扣關了，收件人需要聯繫賣家提供相應的發票或者包裹描述；同時，如果包裹長時間未被認領，包裹將被銷毀，請注意認領期限。以下列舉一些常見的海關信息：

• Inbound Into customs：送至海關
• Clearance event：海關清關
• Handed to customs
• Held by customs
• Submission to customs authorities
• The item is pending customs inspection at the destination
• Customs Clearing. Missing or Incorrect Invoice：清關中，發票缺失或錯誤
• Awaiting presentation to Customs
• Item contents counterfeit or pirated goods：盜版和假冒商品
• Importation of the goods is restricted：限制進口產品
• Prohibited articles：違禁品
• Retained by customs for unspecified reason
• Awaiting payment customs taxes：等待支付關稅
• Inbound Out of Customs
• Customs inspect complete 海關檢查結束
• The customs clearance is completed
• Customs clearance, Released by custom house
• Released by customs：海關放行

當地派送信息 Last-mile Delivery Information

包裹到達目的地地區/國家後，將被轉送至最終的派送局。收件人可以聯繫運輸商諮詢取件地址，或者耐心等待郵遞員派送包裹。如果包裹派送延遲或者收件人沒有收到包裹，請直接聯繫當地運輸商諮詢相關信息；需要注意的是，如果郵局通知取件人到指定地址取件，請注意提貨期限，以防包裹長期未被認領而被退回。

• Arrived at facility/Arrived at post office：到達派送局
• Out for delivery：交付派送中
• Arrived To Office
• Held at delivery depot
• In the delivery process：正在派送
• Out for physical delivery
• Arrival at Post Office
• Arrival at Pick-Up Point：到達提貨點
• Submitted for delivery
• Delivery scheduled
• Recipient advised to pick up the item：通知收件人取件
• First Notification to recipient
• Poste Restante
• Delivery in process
• Arrived at the place of delivery
• At parcel delivery centre
• Delivery is available to be picked up at the Post Office

未妥投狀態 Unsuccessful Delivery Information

包裹投遞失敗一般因為這些原因：派送時間無法聯繫收件人；派送延遲，重新安排派送時間；收件人要求延遲派送；地址錯誤，等等。這種情況下，建議收件人直接聯繫當地運輸商協商重新派送時間；協商提貨地點；或者修改地址。自行提貨請注意提貨期限，以免包裹被退回。以下列舉部分常見的包裹投遞失敗信息：

• Redirected：重新派送
• Undelivered as addressed：因為地址問題無法派送
• The recipient was not present：收件人不在
• Did not properly cast：未妥投
• Attempted/Failed Delivery：投遞失敗
• Delivery failure
• Delivery incomplete
• Item being held
• Item not delivered
• Available to collect：可以提貨
• Unsuccessful delivery attempt
• Consignee address not correct：地址錯誤
• An attempt to deliver your item：嘗試投遞
• Unable to deliver as there was no access to the delivery address
• The address given on the item is incorrect
• Impossible to locate the addressee's place of stay
• The addressee does not reside at the given address
• Incorrect/illegible/incomplete address：地址不正確/不合法/不完整
• Unsuccessful delivery attempt. Notice left：大部分情況下，如果收件人不在，郵遞員會留下便條通知，收件人需聯繫當地郵局協商重新派送時間
• Delivery failure, Addressee has p.o.box, Addressee advised to pick up the item：通知收件人自提包裹
• Unsuccessful delivery attempt, Impossible to contact customer for information
• Refusal of payment customs charges：拒付關稅，無法投遞

異常狀態 Exception Information

大多數情況下，包裹出現這些情況時會被退件：包裹長時間未被認領；地址信息錯誤或不完整；海關問題；包裹丟失/損傷等等。如果包裹正在被退回或者已經退回至賣家，收件人需直接聯繫賣家協商解決方案。以下是部分常見的包裹異常信息：

• Item not allowed (x-ray) and rejected：這表示包裹包含違禁品，沒有通過X光的掃描，被退回
• Exchange Bureau, has imported opening：互換局，已出口開拆
• Item refused by addressee - Item returned to sender：收件人拒收包裹，包裹退回
• Missed delivery - returned to sender
• Return to sender
• Addressee being notified
• Being returned
• Import each other (internal transit)：已進口互封
• Exception：異常
• The item is being returned to the sender：包裹正被退回
• Item unclaimed：包裹未被認領
• Return to sender, Addressee cannot be located
• Prohibited articles：違禁品

簽收信息 Final Delivery Information

簽收信息表示包裹已經被成功派送和簽收。如果收件人沒有收到包裹，建議收件人聯繫運輸商獲取簽收信息；或者直接聯繫賣家協商解決方案。大多數情況下，包裹會被派送至郵政信箱或者被他人簽收，收件人需和運輸商仔細確認。

• Item delivered
• Delivery success：派送成功
• Delivered to recipient：妥投至收件人
• Delivered to warranty
• Delivered by P.O. box：妥投至郵政信箱
• Delivered to front door：妥投至前門
• Delivered by Postman：郵遞員妥投
• Delivered in or at the mailbox：妥投至郵政信箱
• Delivered to community mailbox or parcel locker
• Properly cast：妥投
• Left with individual
• Signed for
• Sign by
• Delivery to the addressee
• To the addressee by a courier
• Mail Received By Customer

特別說明：本文由17TRACK收錄編輯，轉發請註明出處，抄襲必究。

作者：Kait 校對：Sophie