Understanding Tracking Status: Main Status & Substatus – Help Center

17TRACK API provides 9 main tracking statuses and 30 sub-statuses. For detailed information on all statuses, please refer to: 17TRACK API Documentation."

9 Main Statuses:

Main Status	Description
NotFound	The inquiry succeeded, but no tracking information was found for this tracking number. See substatuses for more details.
InfoReceived	The carrier has received the order information and is preparing to pick up the package from the sender.
InTransit	The package is in transit. See sub-status for more details
Expired	The package has been in transit for an extended period and has not yet been delivered.
AvailableForPickup	The package has arrived at the pickup point at the destination.
OutForDelivery	The package is out for delivery
DeliveryFailure	Delivery was attempted but unsuccessful. See substatus for reasons such as the recipient being unavailable, address issues, or service unavailability in remote areas.
Delivered	The package has been delivered and signed for by the recipient.
Exception	The package may be returned or detained. See substatus for reasons such as address issues, refusal, unclaimed parcels, customs detention, or transit problems.

30 Substatuses:

Main Status	Sub-Status	Description
NotFound	NotFound_Other	The carrier did not provide any information.
NotFound	NotFound_InvalidCode	The tracking number is invalid.
InfoReceived	InfoReceived	No additional details provided; same as the main status.
InTransit	InTransit_PickedUp	The carrier has collected the package from the sender.
	InTransit_Other	Other circumstances not covered by the known substatuses.
	InTransit_Departure	The package has left the port of the originating country/region.
	InTransit_Arrival	The package has arrived at the port of the destination country/region.
	InTransit_CustomsProcessing	The package is undergoing customs clearance.
	InTransit_CustomsReleased	Import/export customs clearance is complete.
	InTransit_CustomsRequiringInformation	Additional information is needed for clearance.
Expired	Expired_Other	No additional details; same as the main status.
AvailableForPickup	AvailableForPickup_Other	No additional details; same as the main status.
OutForDelivery	OutForDelivery_Other	No additional details; same as the main status.
DeliveryFailure	DeliveryFailure_Other	Other circumstances not covered by known substatuses.
	DeliveryFailure_NoBody	Unable to contact the recipient temporarily, resulting in delivery failure.
	DeliveryFailure_Security	Issues with security, customs clearance, or fees, resulting in delivery failure.
	DeliveryFailure_Rejected	Recipient refused to accept the package, causing delivery failure.
	DeliveryFailure_InvalidAddress	Delivery failure due to an incorrect recipient address.
Delivered	Delivered_Other	No additional details; same as the main status.
Exception	Exception_Other	Other circumstances not covered by known substatuses.
	Exception_Returning	Package is being returned to the sender.
	Exception_Returned	Sender has successfully received the returned package.
	Exception_NoBody	Recipient cannot be found due to incorrect information.
	Exception_Security	Issues with security, customs clearance, or fees found before delivery.
	Exception_Damage	Package was damaged during transportation.
	Exception_Rejected	Recipient refused to accept the package before delivery.
	Exception_Delayed	Delay beyond the original scheduled time due to various circumstances.
	Exception_Lost	Package lost due to various circumstances.
	Exception_Destroyed	Package was destroyed for various reasons and could not be delivered.
	Exception_Cancel	Shipment order was canceled due to various circumstances.

Articles in this section

17TRACK API provides 9 main tracking statuses and 30 sub-statuses. For detailed information on all statuses, please refer to: 17TRACK API Documentation."

9 Main Statuses:

30 Substatuses:

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