Basic Concepts
Key terms and foundational knowledge to help you understand and use our services effectively.
- Does the API account support sub-accounts?
- How to obtain the API key (key/token)? How to change the key?
- Supported carriers and carrier codes
- Understanding Tracking Status: Main Status & Substatus
- What is a webhook? How to configure it?
- What is a whitelist? How to set it up?
- What to do if the carrier for a tracking number is unknown?
- Where is the API documentation? How to view code in different languages?