Why tracking stopped? How to restart it?

1. API Tracking Stoppage Policy:

1. Successfully Delivered Shipments: Tracking stops 15 days after delivery if there are no data changes.
2. No Event Change Shipments: Tracking stops automatically after 30 days of no event changes.

*Stopped tracking numbers will remain in the account for 90 days and will be deleted after this period if there are no updates.

2. How to Restart Tracking:

1. Account Backend (Small Volume):

   • Log in to the API account: Log In , and click "Tracking" on the menu bar.
   • Select the shipments to restart and click "Re-track" in the operation panel. Up to 40 shipments can be restarted at a time.
   • The system will return data within 10 minutes after restarting tracking.

2. API Interface (Large Volume):

   • Use the [retrack] interface for batch retrack. Refer to the following link for specific request details: API Documentation | Restart tracking